Maintain
Your website will be fully managed for you all day, every day.
- Monthly reports
- Weekly/Monthly plugin, theme & core file updates on a staging site
- Emergency support
- 24/7 uptime monitoring
- Cloud backups (1x daily)
Protect
Your website will be kept updated and highly secure with a fully tailored security setup.
- Security optimization
- Adjusted roles for editors to prevent errors
- 24/7 Malware monitoring
Perform
Priority support for websites with directories, eCommerce, membership, multilingual, staging, or advanced functionality.
- WP Rocket premium plugin
- Mobile & tablet optimization
- 5GB Images CDN traffic ($1/Gb for overage)
Custom
For websites with highly customized themes and/or custom plugins with advanced functionality (eCommerce, membership, etc.)
- Monthly plugin, theme, and core file updates
- Custom functionality tested to ensure safe updates
- 24/7 monitoring of custom code
- 24/7 monitoring of custom code for advanced functionality
- Test plan development and test plan execution with updates
Manage
Online Project Management Portal for all your site related tasks
- Up to 4 additional team members
- Add and update new tasks
- File hosting for project reports
- Dedicated project manager
Support Hours
All activities above undertaken on an hourly basis
- 5 hours of WP Support included, overage at $27/hr
- Up to 16 overage hours post-paid
- Under 16 hours invoiced monthly on the 20th
- 16 hours and over invoiced and due immediately upon receipt
- Monthly updates and testing usually take 4-6 hours per site
